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Surrey County Council commission H²O to reduce water company back charges.

Water companies are busy slapping back charges on customers due to historical billing errors, water auditors  at H²O have seen a marked increase in business in this specific area.

Graham Mann Senior Partner at H²O said “some of the back charges we are taking on are high value charges, we have seen £ 180,000 with a local Council and £ 170,000 to a client  in the North West, whilst refunds due to historical billing errors by water companies seem to be increasing, the replies to our enquiries to repay overcharges to our clients are taking much longer to conclude, 3 months in some cases, yet when back charge are levied to customers they are under constant pressure to pay up immediately”

Usually when H²O get involved a typical back charge can be reduced by as much as 50% and in some case cancelled altogether.