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Considering switching water supplier in Scotland to take advantage of the open market discounts on offer? STOP – before you switch read this.

Author:  Graham Mann, Water Audit Expert.

Since April 2008 over 130,000 business customers have been able to switch water supplier in Scotland as the water retail market was opened up to competition, similar to the gas and power markets several years ago.

Since this time water experts within H²O Building Services have brokered the best value deals for some of the UK’s most well known companies such as : –

  • McDonalds
  • Pizza Hut
  • Wolseley UK Ltd
  • Jewson
  • Jupiter Hotel Group
  • Barchester Care Homes
  • Bathstore

and many more!

Most of these deals incorporate added value water bill validation and bureau service which involves monitoring and targeting of consumption and costs, identifying refunds due to overcharges on historical water billing errors, £100,000’s of savings is often identified before and after the switch. We have even identified and secured refunds of over £ 30,000 on single sites due to previous incorrect charging and in a few cases identified overcharging well after the customers have switched.

This is a water expert skill set the water suppliers simply do not have, and indeed some of the new water suppliers in Scotland have little or no knowledge  of the water industry or indeed the expertise to truly service the customer at all.

What is customer service? – Well we have asked our customers existing and new and they all say the same, no surprise there they would like: –

  • Accurate bills.
  • Access to water experts with proven track records to help us drive down costs.
  • Answer queries in a timely manner.
  • Give us the best value water discount deals.
  • Work with us not only driving down costs but also help us become more efficient and to formulate a short, medium and long term water strategy, preparing us for the potential water market opening up in England and Wales in 2017.
  • Provide us with an online water bill validation and bureau service and incorporating automatic meter reading flow data transmitted from the sites water company water meters to my desktop, resulting in no more estimated bills.
  • Give me 100% control over my sites water and waste water usage and costs.
  • Provide me with information and assistance on any water and waste water related matter.

So before switching to a new water supplier or indeed if you have switched, decide what you want and we will deliver.

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