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Water leak detection and repair and also a leakage refund?

Author: Graham Mann, Water Audit Expert.

Water leak detection and repair and also a leakage refund?

Yes it is absolutely true despite what many water companies may tell you the proof is here in the form of a water leakage refund cheque for £ 12,229.99 negotiated by H²O Building Services.

Some water companies will give you the water charges back providing you can demonstrate the water leaked was discharged into the ground and not by way of drains leading to the water companies waste water treatment works.

It should be noted all water and waste water companies should refund all waste water charges levied in respect of the portion of the charges whereby the water did not return to the sewer, after all if the water company did not receive the waste then they did not incur the costs for receiving, treating and disposing of the waste.

It amazes me that some water companies still resist refunding all waste water charges where it can be demonstrated that the water sent into the ground and not into the sewer. In this particular case Southern Water with our guidance did take the right and proper action resulting in a happy commercial customer and at no financial loss to Southern Water.

It is very important for the water companies to act in a responsible way, the water retail market in England and Wales opens up in April 2014 if they are looking to retain customers they need to up their game and cease charging for services not delivered and costs not incurred.